SWAT
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Recent activity by SWAT-
What should I do if I am going to be late?
If you will be late for your current booking, please cancel and re-book your ride. You will require an active booking to board the bus.
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I received a message saying, “Sorry, we are unable to offer you a ride.” Why is that so, and what should I do?
While we would love to arrange for your ride request, there are 2 possible reasons for this to happen: Due to an overwhelming number of bookings, our vehicles are at full capacity. The vehicles ar...
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I did not receive a verification code.
Please confirm that the phone number you have entered is correct. You can also request a new verification code after 30 seconds.
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I can't find my driver. What should I do?
The bus will reach each stop at the given time and will not be able to wait. If your bus did not turn up, you may write to us via the feedback form, and we will respond within 3 business days.
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How do I pay for my ride? Will I be charged immediately upon making a booking?
When making a booking, you will be prompted to add a payment method if you have not already done so. Payment details must be provided before your booking can be confirmed. The fare is as follows: ...
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What should I do if I forgot my password?
You can reset your password by clicking “Forget Password” on the login page and following the instructions prompted on the screen.
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Can I cancel my booking? Is there a time limit for it?
There is no time limit. However, we encourage you to cancel your booking as early as possible if you are unable to make it for your ride. This will allow the seat to be freed up for other passenger...
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Can I change or update the details in my profile?
Please make changes to your details under ‘Settings’ > ‘Profile’.
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Will there be any cancellation or no-show charges?
There are no cancellation or no-show charges.
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How do I set up a payment method?
Go to “Settings”. Select “Payment methods”. Tap on “Credit or debit card” and input your card details.