General & Account Information
- What kind of device do I need to download the JI ODBS application?
- How do I register for a personal account?
- I am a corporate rider, how can I register for a corporate account?
- Can I register with a foreign mobile number?
- What is my registered phone number used for?
- I did not receive a verification code.
Service Information
Making a Booking
- When can I make a booking for my ride?
- How do I make a booking?
- Can I book for another person?
- Where can I retrieve my booking details?
- Can I favourite a location for future use?
- I received a message saying, “Sorry, we are unable to offer you a ride.” Why is that so, and what should I do?
Journey Experience
- What will my journey be like?
- When will I receive notifications or updates on the day of my ride?
- I am unable to swipe my boarding code. What should I do?
- Will the driver wait for me if I'm late?
- I was marked as "failed to board". What does that mean?
- What should I do if I am going to be late?